Your Cart is Empty
TEXT RINGS TO +1 (833) 993-0491 TO GET 15% OFF YOUR NEXT ORDER
Last Updated: November 21, 2025
CAN I CHANGE MY ONLINE ORDER ONCE IT’S BEEN PLACED?
Once the order is received, we will start processing your order right away. Please email showroom@colleenmauerdesigns.com to make any changes. If you let us know ASAP, we will do our best to accommodate your request.
CAN I UPDATE THE SHIPPING ADDRESS ON MY ORDER?
Please email showroom@colleenmauerdesigns.com to make any changes. You will receive an email or a call back to confirm the change. This shouldn’t be a problem if we are notified immediately.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Online orders typically ship within 7-14 business days to all 50 states. Most CMD pieces are made to order, meaning your jewelry begins its journey after you place your order. Our small but mighty team handcrafts every piece with love, care, and a whole lot of precision. Because of that, turnaround times can vary slightly — but rest assured, every order is made (and shipped) as quickly as possible without ever compromising quality. In some cases, we may have your piece in stock and ready to ship at The CMD Shop in Asbury Park. When that happens, I’ll ship it within 3-4 business days so it lands on your doorstep even faster.
While most orders move through our studio within a week or two, certain pieces require a bit more time and love. These include: Special Occasion and 14k gold pieces, diamond-adorned jewelry, custom or personalized designs, and ring sizes under 6.0 or over 10.5 — We don’t typically keep castings for these sizes in stock, so we order them before we begin production. We do our best to anticipate materials and order ahead, but occasionally, we need to restock or special-order materials based on what’s trending.
We offer USPS First Class / Ground Advantage, Priority and Express shipping options. Estimated delivery for First Class is 4-7 business days after production, Priority 4-7 days, and Express 2-3 days after the production of your piece. You may opt to require a signature upon delivery. If you live internationally, your order will take longer to arrive. UPS International shipments vary depending on your country. You will also receive an email when your order ships so you can track your shipment.
If you’re ordering during a big event like the Happy Hour Sale, Metal Madness or the upcoming Holiday Season, please allow a little extra time. Our studio is buzzing during those weeks, but we promise we’re always doing our best to get your order out as quickly as possible. If you’re hoping to have a piece in hand by mid-December, we always recommend placing your order early (before or around Plaid Friday) to give us time to create, polish, and ship it with care.
Each CMD piece is worth the wait — we promise. ✨ If you have questions about timing, feel free to contact us. We’re happy to help you choose the best shipping method or give an estimated ship date for your order. Give us a call or text at (415) 637-7762 or send us a message anytime to showroom@colleenmauerdesigns.com.
CAN I ORDER ONLINE AND PICK UP IN A STORE IN MY CITY?
No you cannot. If you place an order online, we will ship directly to you. Online orders may not be picked up in any of our retail partners at this time.
WHAT IF I’M PURCHASING TO SEND AS A GIFT?
When checking out, please be sure to let us now it’s a gift by choosing gift wrap at check out. If you choose gift wrap, your piece will arrive in a box or pouch with a wire bow. In addition, if you’d like us to handwrite a sweet message to the recipient, you can include it in the notes. Consider it done!
DO YOU SELL GIFT CARDS?
Yes! You can purchase a gift card here. We are happy to mail it gift wrapped or send a digital gift card. Be sure to click yes for gift wrap when checking out. If this gift card is for you, we agree that you’re worth it!
CAN I USE MY GIFT CARD ONLINE AND IN STORE?
Yes! You can use your gift card online, during in-person or virtual appointments, or at The CMD Shop during scheduled open hours.
DO YOU HAVE A STORE IN MY AREA WHERE I CAN SEE YOUR JEWELRY IN PERSON?
We have a smattering of stores around the country with the best selection at The Phoenix in Washington, D.C. and Abode in Half Moon Bay, CA.
If you’re local to New Jersey (or visiting!), The CMD Shop in Asbury Park is open for both appointments (in-person or virtually) and walk-ins during scheduled open hours.
I also regularly partner with boutiques for Ring Bar Pop-Ups around the country. Keep an eye on our EVENTS page to see where I’m heading next!
WHAT SHIPPING PROVIDER DO YOU USE?
We use the United States Postal Service and use Ground Advantage, Priority, Priority International, and Express Mail.
IS MY PACKAGE INSURED?
USPS includes $100 insurance for Ground Advantage, Priority, Priority International, and Express shipments. All orders $1000- $1499 are shipped USPS Priority with insurance. Signature options are available during the checkout progress. Orders with a value $1500 or more will ship UPS or FedEx Ground, uninsured, and require a signature. We will reach out to you prior to shipping your order to confirm shipping details.
Please make sure that your order is shipping to a secure location, or opt to require a signature. Once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages.
DO YOU OFFER EXPEDITED SHIPPING SERVICE?
Yes. When checking out, there will be an option for USPS Express Mail which will arrive within 2 business days after the production of your order. Please note: We are unable to ship on holidays or days that the post office is closed, and cannot be responsible for delays in the mail stream due to circumstances beyond our control. If your order is a gift or needed by a particular date, please be sure to leave us a note or email us once you place your order. We will accommodate all requests as best we can.
HOW LONG WILL MY SPECIAL OCCASION JEWELRY TAKE TO SHIP?
Please expect 3-6 weeks for your Special Occasion Jewelry. However, if you absolutely need it by a specific date, we will always do our best to accommodate you. Please email showroom@colleenmauerdesigns.com with any special requests. Please note that during busy times of year, it is more challenging to work within smaller windows of time.
HOW LONG WILL MY CUSTOM ORDER TAKE TO SHIP?
Please allow your order to take 2-4 weeks to complete. We strive to make your piece as quickly as possible because we are just as excited as you to see the finished piece.
DO YOU SHIP INTERNATIONALLY?
Yes — we ship all international orders via UPS International. Delivery timeframes vary by destination and local customs processing, so we’re not able to guarantee an exact delivery date.
If you’d like an estimated delivery window based on your location, feel free to email us at showroom@colleenmauerdesigns.com and we’ll be happy to provide an update.
IS MY INTERNATIONAL ORDER TRACKABLE?
Yes. You will receive an email with tracking details once your order has shipped.
AM I RESPONSIBLE FOR PAYING CUSTOMS FEES WHEN MY ORDER ARRIVES?
Yes. Customs and import duties vary from country to country and are therefore the buyer's responsibility.
IS YOUR JEWELRY HYPOALLERGENIC?
Yes. All of our jewelry is hypoallergenic. If you are allergic to sterling silver or 14k gold, you might have a reaction. In all the years we’ve been making jewelry, we have had less than a handful of people react to our materials.
WHAT IS 14K GOLD-FILL?
14k gold-filled jewelry has a thick layer of 14k gold that’s been pressure bonded to jeweler’s brass. Gold-filled shouldn’t be confused with gold-plated. The 14k gold layer on gold-fill jewelry is hearty, and makes for a stunning, hypoallergenic, and affordable alternative to solid, silver, or gold-plated jewelry. Read more about gold-fill and why I use it in my designs here.
I ONLY WEAR SOLID 14K GOLD JEWELRY, CAN I WEAR YOUR JEWELRY?
Great news - we can make any of our pieces with solid 14k gold in place of the 14k gold-fill. Please send us a note in our contact form and we’ll be happy to get you a price quote within 3-5 business days.
WHERE IS CMD JEWELRY DESIGNED AND PRODUCED?
All CMD jewelry is designed in Asbury Park, New Jersey and handmade with love in our Upstate New York production studio.
WHY DO YOU USE LAB-CREATED DIAMONDS IN YOUR DESIGNS?
Here at CMD, we are attracted to the value and the above-ground origins of lab-created diamonds. With the high standard in quality, lab-created diamonds are identical to natural diamonds by every measure–right down to the molecules. They have the exact same chemical composition, unsurpassed strength and beautiful optical qualities.
CAN YOU ENGRAVE A MESSAGE ON THE INSIDE OF MY SPECIAL OCCASION PIECE?
We don’t offer traditional inside-band engraving at this time. However, many of our hand-stamped designs offer a beautiful alternative for adding initials, short names, or meaningful words. If you’re looking for something personalized, be sure to explore our Petite Symbols Collection, which includes customizable favorites like the Cancerian Ring, Storybook Necklace, Page Stud Earrings, Sweet Pea Bracelet, and the new Reppin’ Ring Set.
Each letter is stamped by hand in our Upstate New York production studio, creating a subtle, modern way to carry meaning close — perfect for gifting or marking a moment that matters.
I HAVE AN HEIRLOOM DIAMOND THAT I WOULD LIKE TO USE IN A DESIGN – CAN YOU USE MY DIAMOND IN YOUR DESIGN?
Special design projects like this one are truly my heart and soul. Whether you have heirloom stones tucked away in a drawer or a beloved piece that doesn’t feel quite like “you” anymore, I’d love to work with you to create something truly special. You can book a custom consult with me, either in-person or virtually, to start crafting your own CMD story.
If you just have some questions about your project but you aren’t ready to move forward just yet, feel free to contact me with your ideas and for further information.
CAN YOU REDESIGN MY WEDDING BAND?
Yes, If you love my design aesthetic and are ready to re-imagine a piece you’ve fallen out of love with, I’d love to help you bring that vision to reality. Book a custom consult with me and let’s design something unforgettable together.
DO YOU DESIGN CUSTOM ENGAGEMENT RINGS?
Yes. We design modern, non-traditional engagement rings, and we’ve recently added a few traditional solitaire styles to our Special Occasion collection. More designs are on the way! We have plenty of ideas up our sleeves and are actively growing this part of our business.
If you’re dreaming up something unique, you can also book an appointment to collaborate on a custom piece made just for you.
I HAVE A DESIGN IDEA, WILL YOU CREATE CUSTOM DESIGN FOR ME?
While I love to do custom projects, it’s really important to me to keep every piece in line with the brand’s aesthetic. If you love my work and style, let’s definitely talk! Please send us a message through the contact form.
HOW DO I KNOW WHAT MY RING SIZE IS?
Unsure of your ring size? No problem! Our Adjustable Plastic Finger Gauges are an economical solution if you want a general idea of your ring size, but aren’t able to get an in-person experience. Our multi-size, adjustable finger gauges measure sizes 1-17, including half-increments.
WHAT IS A RING SIZING KIT?
You can rent a Ring Sizing Kit before placing your order. Each kit includes three sizes — for example, if you request a size 7, we’ll send a 6.5, 7.0, and 7.5 — so you can pinpoint the perfect fit at home. Kits are available in both our round and square signature shapes, and in sizes 4.5 through 13.0. Once you’ve tried the rings, simply return the kit within 3 business days and the $150 rental fee will be applied your next purchase. Read more about our sizing kits here.
If you’re ordering a Special Occasion or 14k gold piece, we’ll automatically send you a sizing kit to confirm your size before your jewelry goes into production.
I ORDERED A RING AND IT DOESN’T FIT – CAN I GET A DIFFERENT SIZE?
Yes. To exchange an item please contact us by emailing showroom@colleenmauerdesigns.com, or calling/texting us at +1(415) 637.7762 so we can give further instructions.
CAN YOU RESIZE MY RING?
In most cases, yes! If you have purchased a ring from CMD and it’s already been worn, we can stretch your ring to be slightly larger (½ a size maximum), but we are unable to make your ring smaller. Because of the unique shapes of our rings, resizing takes away from the integrity and form of the ring. If you recently purchased a set or an individual ring, be sure to contact us so we can get you the right size. Please be sure to keep the ring unworn and in the original packaging.
DOES A STACK RING SET FIT THE SAME AS AN INDIVIDUAL RING?
No. With our stack ring sets, you should size up. Most of our customers go a half size larger than their normal ring size. So, if you’re a size 7.0, you’ll likely be a size 7.5 in our stack sets.
I ORDERED A BRACELET AND IT DOESN’T FIT – CAN I GET A DIFFERENT SIZE?
Yes. Our bracelets come in Small, Medium and Large and we would be happy to exchange an item. We are also able to make them in sizes Extra Small or Extra Large upon request. Please contact us by emailing showroom@colleenmauerdesigns.com, or calling/texting us at +1(415) 637.7762 so we can give further instructions.
WILL AN INTERLOCKING BANGLE SET FIT THE SAME AS INDIVIDUAL BANGLE?
Yes. If you have extremely small hand and wrist, you are likely a size Small. If you have larger hands and wrist, you are likely a size Large. Most people will fit into a size Medium.
DO YOU HAVE DIFFERENT SIZES FOR CUFF BRACELETS?
Yes the cuffs come in different sizes but medium fits most. If the cuff is way too big or way too small, we are happy to exchange it.
I LOVE MY NECKLACE, BUT THE CHAIN BROKE. CAN YOU FIX IT?
Yes! We are able to replace the chain of your necklace. For a regular length necklace, it’s $58 to replace a gold chain, $48 to replace a silver chain, and $54 to replace and oxidized (black) chain. For long necklaces, we charge an extra $10. Note, these prices refer to our necklaces in our regular 14k gold-fill collection. If you have a 14k solid gold chain, please contact us and we’ll get you a price quote to fix it.
I PURCHASED A PIECE FROM ANOTHER JEWELER AND IT BROKE, CAN YOU FIX IT?
Unfortunately, we don’t repair jewelry unless we originally made it.
I LOST ONE OF MY CMD EARRINGS – CAN I PURCHASE JUST ONE EARRING REPLACEMENT?
Yes! We charge half the price of the cost of the entire pair. For example, if you pair is $248, we can make you an individual replacement for $124 plus the cost of return shipping. Please note: Our prices change regularly so this will be based on the current cost of the pair. Please contact us and we’ll send you more information on how to get a mate made for your earring.
MY OXIDIZED (BLACK) RINGS HAVE FADED – CAN YOU RE-OXIDIZE THEM?
Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We offer an at-home re-oxidation kit for $12 if you’re feeling ambitious!
Please note: Oxidation lasts longer on some people than it does for others. Learn more here.
THE OXIDIZED (BLACK) COMPONENT OF MY NECKLACE, BRACELET OR EARRING HAS FADED – CAN YOU RE-OXIDIZE THEM?
Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We do not recommend attempting to re-ox these types of pieces on your own at home.
MY EAR WIRE BROKE, CAN YOU FIX IT?
Yes! We can replace it for a minimal charge. Please contact us and we’ll send you more information on the next steps.
MY POST FELL OFF MY EARRING, CAN YOU FIX IT?
Yes! We can fix it, free of charge. Please contact us and we’ll send you more information on the next steps.
I LOST THE METAL BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?
Yes! A pair of silver are $2 and a pair of gold (classic or rose) are $3. Please contact us and we’ll get you a pair as soon as possible.
I LOST THE PLASTIC BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?
We will give you an extra pair of plastic backings, free of charge.
MY CMD JEWELRY ISN’T QUITE AS SHINY AS IT USED TO BE – HOW DO I CLEAN IT?
We can clean your jewelry for a minimal charge. Contact us and we’ll give you more information on next steps. If you are a DIY kind of person, check out this blog for a great and easy way to clean jewelry in the comfort of your own home.
MY JEWELRY TARNISHED RATHER QUICKLY, ANY TIPS?
If you live in an area with a lot of humidity, jewelry tends to tarnish faster. When you’re not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom.
CAN I SWIM/SHOWER IN MY JEWELRY?
We recommend that you never wear your CMD jewelry in chlorine, the ocean, or in the shower.
CAN I SLEEP IN MY JEWELRY?
We do not recommend that you sleep in your CMD jewelry. However, if you find it comfortable to sleep in it, do so at your own discretion.
I LIVE IN/WILL BE VISITING ASBURY PARK, CAN I VISIT YOUR SHOP?
You can visit me at The CMD Shop to try on jewelry and shop in-person during my scheduled open hours, or you can book a one-on-one appointment to meet with me in-person with me if you don’t see a time that works for you. If you aren’t local, we also remain open via virtual appointment, and our online shop is open 24/7!
I'M NOT AVAILABLE DURING YOUR REGULAR BUSINESS HOURS, CAN I MAKE AN APPOINTMENT AT A DIFFERENT TIME?
Yes. If you’d like to make an appointment to meet with me in-person or virtually, you can book a one-on-one time here. If you don’t see a time that works for you, please reach out via the contact form. I’ll always do my best to accommodate your scheduling needs!
Please note: I do respectfully require a $250 minimum purchase during these appointments, so be sure to book when you know you’re ready to add or start your CMD collection. If you’re not quite ready to buy but want to check out my space, try on jewelry, or make an exchange, please join me during my scheduled open hours.
I LIVE IN/WILL BE VISITING THE ITHACA, NEW YORK AREA, CAN I VISIT YOUR SHOP?
Unfortunately, our production studio is not currently open to the public.
