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Last Updated: April 30, 2026
We know that ordering handmade jewelry can come with a few questions — and we’re always happy to help. Below you’ll find answers to the most common inquiries about ordering, shipping, sizing, reconstruction projects, custom work, care, and visiting us in person. If you don’t see what you’re looking for, please don’t hesitate to contact us. A real human from our small-but-mighty team is always just an email, call, or text away.
Once the order is received, we will start processing your order right away. Please email showroom@colleenmauerdesigns.com to make any changes. If you let us know immediately, we will do our best to accommodate your request.
Please email showroom@colleenmauerdesigns.com to make any changes. You will receive an email or a call back to confirm the change. This is not a problem if we are notified immediately.
Online orders typically ship within 7-14 business days to all 50 states. Most CMD pieces are made to order, meaning your jewelry begins its journey after you place your order. Our small but mighty team handcrafts every piece with love, care, and a whole lot of precision. Because of that, turnaround times can vary slightly — but rest assured, every order is made (and shipped) as quickly as possible without ever compromising quality. In some cases, we may have your piece in stock and ready to ship at The CMD Shop in Asbury Park. When that happens, I’ll ship it within 3-4 business days so it lands on your doorstep even faster.
While most orders move through our studio within a week or two, certain pieces require a bit more time and love. These include: Special Occasion and 14k gold pieces, diamond-adorned jewelry, custom or personalized designs, and ring sizes under 6.0 or over 10.5 — We don’t typically keep castings for these sizes in stock, so we order them before we begin production. We do our best to anticipate materials and order ahead, but occasionally, we need to restock or special-order materials based on what’s trending.
We offer USPS First Class / Ground Advantage, Priority and Express shipping options. Estimated delivery for First Class is 4-7 business days after production, Priority 4-7 days, and Express 2-3 days after the production of your piece. You may opt to require a signature upon delivery. If you live internationally, your order will take longer to arrive. UPS International shipments vary depending on your country. You will also receive an email when your order ships so you can track your shipment.
If you’re ordering during a big event like the Happy Hour Sale, Metal Madness or the upcoming Holiday Season, please allow a little extra time. Our studio is buzzing during those weeks, but we promise we’re always doing our best to get your order out as quickly as possible. If you’re hoping to have a piece in hand by mid-December, we always recommend placing your order early (before or around Plaid Friday) to give us time to create, polish, and ship it with care.
Each CMD piece is worth the wait — we promise. ✨ If you have questions about timing, feel free to contact us. We’re happy to help you choose the best shipping method or give an estimated ship date for your order. Give us a call or text at (415) 637-7762 or send us a message anytime to showroom@colleenmauerdesigns.com.
No you cannot. If you place an order online, we will ship directly to you. Online orders may not be picked up at any of our retail partners at this time.
When checking out, please be sure to let us now it’s a gift by choosing gift wrap at check out. If you choose gift wrap, your piece will arrive in a box or pouch with a wire bow. In addition, if you’d like us to handwrite a sweet message to the recipient, you can include it in the notes. Consider it done!
Yes! You can purchase a gift card here. We are happy to mail it gift wrapped or send a digital gift card. Be sure to click yes for gift wrap when checking out. If this gift card is for you, we agree that you’re worth it!
Yes! You can use your gift card online, during in-person or virtual appointments, or at The CMD Shop during scheduled open hours.
We have a smattering of stores around the country with the best selection at The Phoenix in Washington, D.C. and Abode in Half Moon Bay, CA.
If you’re local to New Jersey (or visiting!), The CMD Shop in Asbury Park is open for both appointments (in-person or virtually) and walk-ins during scheduled open hours.
I also regularly partner with boutiques for Ring Bar Pop-Ups around the country. Keep an eye on our EVENTS page to see where I’m heading next!
CMD is primarily based in Asbury Park, New Jersey — right on the Jersey Shore. The CMD Shop operates on intentionally untraditional hours. If you want to pop by without an appointment, be sure to check out my regularly updated Open Hours schedule here.
In-person and virtual appointments available throughout the month for reconstruction consults and custom design projects. CMD also hits the road quite a bit, traveling to different cities and states, so be sure to keep an eye out for when I’m coming to you with The Ring Bar in tow!
Appointments ensure you get focused, one-on-one time rather than a rushed shop experience. Our production studio is based in New York, where all pieces are carefully crafted by hand.
Whether you're local to Asbury Park or reaching out from across the country — I’d love to connect and work with you.
No problem at all! I actually work with most clients virtually.
Since 2020, I’ve been meeting and designing with clients remotely and have built a seamless process to guide you every step of the way. From virtual consults to detailed walk-throughs of your materials and design, you’ll receive the same level of care and collaboration as you would in person.
I’ll also send tools like ring sizing kits when needed to ensure everything fits just right. Distance doesn’t limit what we can create together — it just changes how we connect.
We use the United States Postal Service and use Ground Advantage, Priority, Priority International, and Express Mail. For all Special Occasion orders (over $1500, complimentary FedEx with signature required is included).
USPS includes $100 insurance for Ground Advantage, Priority, Priority International, and Express shipments. All orders $1000- $1499 are shipped USPS Priority with insurance. Signature options are available during the checkout progress. Orders with a value $1500 or more will ship UPS or FedEx Ground, uninsured, and require a signature. We will reach out to you prior to shipping your order to confirm shipping details.
Please make sure that your order is shipping to a secure location, or opt to require a signature. Once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages.
Yes. When checking out, there will be an option for USPS Express Mail which will arrive within 2 business days after the production of your order. Please note: We are unable to ship on holidays or days that the post office is closed, and cannot be responsible for delays in the mail stream due to circumstances beyond our control. If your order is a gift or needed by a particular date, please be sure to leave us a note or email us once you place your order. We will accommodate all requests as best we can.
Please expect 3-5 weeks for your Special Occasion Jewelry. However, if you absolutely need it by a specific date, we will always do our best to accommodate you. Please email showroom@colleenmauerdesigns.com with any special requests. Please note that during busy times of year, it is more challenging to work within smaller windows of time.
Please allow your order to take 3-5 weeks to complete. We strive to make your piece as quickly as possible because we are just as excited as you to see the finished piece.
Yes — we ship all international orders via UPS International. Delivery timeframes vary by destination and local customs processing, so we’re not able to guarantee an exact delivery date.
If you’d like an estimated delivery window based on your location, feel free to email us at showroom@colleenmauerdesigns.com and we’ll be happy to provide an update.
Yes. You will receive an email with tracking details once your order has shipped.
Yes. Customs and import duties vary from country to country and are therefore the buyer's responsibility.
Yes. All of our jewelry is hypoallergenic. If you are allergic to sterling silver or 14k gold, you might have a reaction. In all the years we’ve been making jewelry, we have had less than a handful of people react to our materials.
14k gold-filled jewelry has a thick layer of 14k gold that’s been pressure bonded to brass. Gold-filled shouldn’t be confused with gold-plated. The 14k gold layer on gold-fill jewelry is hearty, and makes for a stunning, hypoallergenic, and affordable alternative to solid, silver, or gold-plated jewelry. Read more about gold-fill and why I use it in my designs here.
Great news - we can make any of our pieces with solid 14k gold in place of the 14k gold-fill. Please send us a note in our contact form and we’ll be happy to get you a price quote within 3-5 business days.
All CMD jewelry is designed in Asbury Park, New Jersey and handmade with love in our Upstate New York production studio.
Here at CMD, we are attracted to the value and the above-ground origins of lab-created diamonds. With the high standard in quality, lab-created diamonds are identical to natural diamonds by every measure–right down to the molecules. They have the exact same chemical composition, unsurpassed strength and beautiful optical qualities.
We don’t offer traditional inside-band engraving at this time. However, many of our hand-stamped designs offer a beautiful alternative for adding initials, short names, or meaningful words. If you’re looking for something personalized, be sure to explore our Petite Symbols Collection, which includes customizable favorites like the Cancerian Ring, Storybook Necklace, Page Stud Earrings, Sweet Pea Bracelet, and the new Reppin’ Ring Set.
Each letter is stamped by hand in our Upstate New York production studio, creating a subtle, modern way to carry meaning close — perfect for gifting or marking a moment that matters.
Special design projects like this one are truly my heart and soul. Whether you have heirloom stones tucked away in a drawer or a beloved piece that doesn’t feel quite like “you” anymore, I’d love to work with you to create something truly special. You can book a custom consult with me, either in-person or virtually, to start crafting your own CMD story.
If you just have some questions about your project but you aren’t ready to move forward just yet, feel free to contact me with your ideas and for further information.
For a deeper look at how this process works, visit our Reconstruction & Custom Design section above.
Yes, If you love my design aesthetic and are ready to re-imagine a piece you’ve fallen out of love with, I’d love to help you bring that vision to reality. Book a custom consult with me and let’s design something unforgettable together.
If you love my design aesthetic and are ready to re-imagine a piece, I’d love to work with you — either in-person at The CMD Shop in Asbury Park, New Jersey or virtually from anywhere.
Yes. We design modern, non-traditional engagement rings, and we’ve recently added a few traditional solitaire styles to our Special Occasion collection. More designs are on the way! We have plenty of ideas up our sleeves and are actively growing this part of our business.
If you’re dreaming up something unique, you can also book an appointment to collaborate on a custom piece made just for you.
I offer both in-person appointments at The CMD Shop in Asbury Park, New Jersey (right on the Jersey Shore) as well as virtual consultations nationwide. Book a time here.
While I love to do custom projects, it’s really important to me to keep every piece in line with the brand’s aesthetic. If you love my work and style, let’s definitely talk! Please send us a message through the contact form.
Jewelry reconstruction is the process of transforming old, inherited, or unworn jewelry into something entirely new while honoring the materials that already hold meaning.
At CMD, we deconstruct your existing pieces, identify the metals and stones, and recycle your original metal in exchange for CMD store credit. That credit is then used to purchase brand new materials for your finished piece.
So while Grandma's gold ring doesn't become your new ring in a literal sense — the value of her gold does. It's a way of carrying something forward without being limited by what was there before.
Jewelry recycling is a core part of the reconstruction process at CMD.
We’re able to recycle solid gold (14k–24k), platinum, and palladium. Once your pieces are deconstructed, the metal is sent to our trusted vendor, where it’s refined and converted into CMD store credit. That credit is then applied toward the new materials used to create your finished piece.
A few helpful details:
Gold is typically stamped 14k (585), 18k (750), 22k (916), or 24k
Platinum is often stamped PT, PLAT, 850, or PT950
Palladium is typically stamped .950PD
If your piece isn’t stamped, we’ll do our best to assess it, but we can’t guarantee recyclability or credit without verification.
At this time, we’re unable to recycle sterling silver, as our refining partners are no longer accepting it.
Before any recycling begins, you’ll receive an estimated credit range and full overview, and nothing moves forward without your approval. Once materials are sent out for refining, they cannot be returned. We will make sure you feel fully informed and confident every step of the way.
If you want to go deeper into the process, you can read more here.
In most cases, yes.
Many stones can be reused depending on their condition and size. We’ll carefully assess everything during the deconstruction phase and walk you through what’s possible.
We’ve worked with a wide range of stones — diamonds (including white, black, and colored), rubies, amethyst, aquamarine, morganite, tourmaline, peridot, moonstone, and more. Each stone will be considered on a case-by-case basis.
Our current setting styles include bezel and flush settings, chosen for their durability and clean, timeless feel. As our studio continues to grow, we’re expanding into more intricate techniques like pavé and bead setting, allowing for even more design possibilities over time.
Before any deconstruction begins, you’ll review and sign a waiver outlining the natural risks involved in working with previously worn or heirloom pieces (including potential stone damage during removal). Your jewelry is fully documented beforehand, and nothing moves forward without your understanding and consent.
In most cases, yes to both.
We work with a wide range of inherited, old, or unworn pieces—rings, necklaces, bracelets, earrings, brooches, and more—as long as they’re made from solid precious metals like 14k, 18k, or 24k gold, or sterling silver.
From there, we’re not limited to rings. We can transform your materials into necklaces, earrings, bracelets, cuffs, or rings, depending on your vision. Every piece is designed to feel cohesive with CMD’s aesthetic—so even the most one-of-a-kind design will still feel like CMD.
Stones can often be reused depending on their condition and size. We’ll assess everything during the deconstruction phase and walk you through exactly what’s possible.
Before any work begins, we prioritize full transparency. You’ll receive a detailed overview of your materials, and we’ll ask you to sign a waiver acknowledging the natural risks involved in working with previously worn or heirloom pieces. Everything is carefully documented, and nothing moves forward without your full understanding and approval.
The best way to explore what’s possible is to start with a complimentary 15-minute consult. We’ll walk through your pieces, ideas and questions together!
Every reconstruction project is unique. At CMD, most projects typically range from $2,000–$8,000+, depending on the design, scale (a single ring vs. a full stack), and the materials and stones involved.
A $250 deposit is required to begin and is applied directly toward your finished piece. Once your original jewelry is deconstructed, your metal is recycled and converted into CMD store credit, which is then applied toward new materials for your design.
Before anything goes into production, you’ll receive a detailed quote and full cost breakdown. Nothing moves forward without your approval. We’re always transparent about pricing (including any fluctuations in metal value) and will work with you to adjust the design, scale, or materials to align with your budget.
The best way to understand what your specific project might look like is to book a quick consult. Colleen will walk you through everything from the very beginning.
Getting started is easier than you might think!
If you're on the fence or just want to talk it through first, I offer a complimentary 15 minute phone consult — no commitment, no pressure. Just a conversation about what's possible.
If you're ready to dive in, a $250 deposit is required to book your first full appointment. This goes directly toward your finished piece and allows us to fully focus on the creative process when we meet — no distractions, just design.
Before we meet, I'll send you a couple of blogs that outline general pricing and what to expect so you feel informed and prepared from the very beginning. From there, we'll meet in person or virtually, look at your pieces together, and start shaping your vision.
After that, we walk you through every single step — nothing happens without your knowledge and approval.
Here’s a simplified overview of the process:
Start with a complimentary 15-minute call or book a full consult
Meet (in-person or virtual) to explore design direction
We carefully deconstruct and document your pieces
You receive a full materials breakdown and estimated credit
You approve recycling before anything is finalized
We design, quote, and refine your new piece together
Production begins once everything is approved
From start to finish, you’re part of every decision — nothing moves forward without your approval.
Most reconstruction projects take approximately 5–12 weeks from start to finish.
The recycling phase alone takes about 7–21 business days, and from there, timelines vary depending on the complexity of your design, the scope of the piece, and the season.
We never rush the process. At CMD, every piece is handcrafted with care and intention. You’ll receive updates along the way, so you’re always in the loop. This is a collaborative experience from beginning to end.
At CMD, metal is our medium and connection is our craft. Reconstruction is about more than creating something beautiful; it’s about understanding your story and honoring the meaning behind each piece.
Our process is deeply collaborative, personal, and transparent. You’re involved in every decision, nothing moves forward without your approval, and no two projects are ever the same. We work with your materials and your vision to create something you’ll truly wear and treasure.
We’re also committed to being open about every part of the process — from how your materials are handled to how your project is priced. And if you want to talk things through before getting started, I’m always happy to connect.
Unsure of your ring size? No problem! Our Adjustable Plastic Finger Gauges are an economical solution if you want a general idea of your ring size, but aren’t able to get an in-person experience. Our multi-size, adjustable finger gauges measure sizes 1-17, including half-increments.
You can rent a Ring Sizing Kit before placing your order. Each kit includes three sizes — for example, if you request a size 7, we’ll send a 6.5, 7.0, and 7.5 — so you can pinpoint the perfect fit at home. Kits are available in both our round and square signature shapes, and in sizes 4.5 through 13.0. Once you’ve tried the rings, simply return the kit within 3 business days and the $150 rental fee will be applied your next purchase. Read more about our sizing kits here.
If you’re ordering a Special Occasion or 14k gold piece, we’ll automatically send you a sizing kit to confirm your size before your jewelry goes into production.
Yes. To exchange an item please contact us by emailing showroom@colleenmauerdesigns.com, or calling/texting us at +1(415) 637.7762 so we can give further instructions.
In most cases, yes! If you have purchased a ring from CMD and it’s already been worn, we can stretch your ring to be slightly larger (½ a size maximum), but we are unable to make your ring smaller. Because of the unique shapes of our rings, resizing takes away from the integrity and form of the ring. If you recently purchased a set or an individual ring, be sure to contact us so we can get you the right size. Please be sure to keep the ring unworn and in the original packaging.
With stack ring sets, fit can vary slightly based on shape: Round + mixed shape stacks: most people size up ½ size
Square stacks: usually fit true to size (though some need to size up a ½ size)
Every hand is different. This is why we offer one complimentary size exchange per order to help you find the perfect fit. Learn more here.
Yes. Our bracelets come in Small, Medium and Large and we would be happy to exchange an item. We are also able to make them in sizes Extra Small or Extra Large upon request. Please contact us by emailing showroom@colleenmauerdesigns.com, or calling/texting us at +1(415) 637.7762 so we can give further instructions.
Yes. If you have extremely small hand and wrist, you are likely a size Small. If you have larger hands and wrist, you are likely a size Large. Most people will fit into a size Medium.
Yes the cuffs come in different sizes but medium fits most. If the cuff is way too big or way too small, we are happy to exchange it.
Each piece of our jewelry is handcrafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. We believe that most of your questions will be answered below, but please contact us if we have not!
Yes! We are able to replace the chain of your necklace. For a regular length necklace, it’s $58 to replace a gold chain, $48 to replace a silver chain, and $54 to replace and oxidized (black) chain. For long necklaces, we charge an extra $10. Note, these prices refer to our necklaces in our regular 14k gold-fill collection. If you have a 14k solid gold chain, please contact us and we’ll get you a price quote to fix it.
Unfortunately, we don’t repair jewelry unless we originally made it.
Yes! We charge half the price of the cost of the entire pair. For example, if you pair is $248, we can make you an individual replacement for $124 plus the cost of return shipping. Please note: Our prices change regularly so this will be based on the current cost of the pair. Please contact us and we’ll send you more information on how to get a mate made for your earring.
Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We offer an at-home re-oxidation kit for $12 if you’re feeling ambitious!
Please note: Oxidation lasts longer on some people than it does for others. Learn more here.
Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We do not recommend attempting to re-ox these types of pieces on your own at home.
Yes! We can replace it for a minimal charge. Please contact us and we’ll send you more information on the next steps.
Yes! We can fix it, free of charge. Please contact us and we’ll send you more information on the next steps.
Yes! A pair of silver are $2 and a pair of gold (classic or rose) are $3. Please contact us and we’ll get you a pair as soon as possible.
We will give you an extra pair of plastic backings, free of charge.
We can clean your jewelry for a minimal charge. Contact us and we’ll give you more information on next steps. If you are a DIY kind of person, check out this blog for a great and easy way to clean jewelry in the comfort of your own home.
If you live in an area with a lot of humidity, jewelry tends to tarnish faster. When you’re not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom.
We recommend that you never wear your CMD jewelry in chlorine, the ocean, or in the shower.
We do not recommend that you sleep in your CMD jewelry. However, if you find it comfortable to sleep in it, do so at your own discretion.
You can visit me at The CMD Shop to try on jewelry and shop in-person during my scheduled open hours, or you can book a one-on-one appointment to meet with me in-person with me if you don’t see a time that works for you. If you aren’t local, we also remain open via virtual appointment, and our online shop is open 24/7!
Yes. If you’d like to make an appointment to meet with me in-person or virtually, you can book a one-on-one time here. If you don’t see a time that works for you, please reach out via the contact form. I’ll always do my best to accommodate your scheduling needs!
Please note: I do respectfully require a $250 minimum purchase during these appointments, so be sure to book when you know you’re ready to add or start your CMD collection. If you’re not quite ready to buy but want to check out my space, try on jewelry, or make an exchange, please join me during my scheduled open hours.
Unfortunately, our production studio is not currently open to the public.
