REPAIRS & PRODUCT CARE

Each piece of our jewelry is handcrafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. We believe that most of your questions will be answered below, but please contact us if we have not!

I LOVE MY NECKLACE, BUT THE CHAIN BROKE. CAN YOU FIX IT?

Yes! We are able to replace the chain of your necklace. For a regular length necklace, it’s $58 to replace a gold chain, $48 to replace a silver chain, and $54 to replace and oxidized (black) chain. For long necklaces, we charge an extra $10. Note, these prices refer to our necklaces in our regular 14k gold-fill collection. If you have a 14k solid gold chain, please contact us and we’ll get you a price quote to fix it.

I PURCHASED A PIECE FROM ANOTHER JEWELER AND IT BROKE, CAN YOU FIX IT?

Unfortunately, we don’t repair jewelry unless we originally made it.

I LOST ONE OF MY CMD EARRINGS – CAN I PURCHASE JUST ONE EARRING REPLACEMENT?

Yes! We charge half the price of the cost of the entire pair. For example, if you pair is $248, we can make you an individual replacement for $124 plus the cost of return shipping. Please note: Our prices change regularly so this will be based on the current cost of the pair. Please contact us and we’ll send you more information on how to get a mate made for your earring.

MY OXIDIZED (BLACK) RINGS HAVE FADED – CAN YOU RE-OXIDIZE THEM?

Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We offer an at-home re-oxidation kit for $12 if you’re feeling ambitious!

Please note: Oxidation lasts longer on some people than it does for others. Learn more here.

THE OXIDIZED (BLACK) COMPONENT OF MY NECKLACE, BRACELET OR EARRING HAS FADED – CAN YOU RE-OXIDIZE THEM?

Yes. We offer re-oxidizing services for CMD jewelry for a small fee. Contact us and we’ll get you more information on the next steps. We do not recommend attempting to re-ox these types of pieces on your own at home.

MY EAR WIRE BROKE, CAN YOU FIX IT?

Yes! We can replace it for a minimal charge. Please contact us and we’ll send you more information on the next steps.

MY POST FELL OFF MY EARRING, CAN YOU FIX IT?

Yes! We can fix it, free of charge. Please contact us and we’ll send you more information on the next steps.

I LOST THE METAL BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?

Yes! A pair of silver are $2 and a pair of gold (classic or rose) are $3. Please contact us and we’ll get you a pair as soon as possible.

I LOST THE PLASTIC BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?

We will give you an extra pair of plastic backings, free of charge.

MY CMD JEWELRY ISN’T QUITE AS SHINY AS IT USED TO BE – HOW DO I CLEAN IT?

We can clean your jewelry for a minimal charge. Contact us and we’ll give you more information on next steps. If you are a DIY kind of person, check out this blog for a great and easy way to clean jewelry in the comfort of your own home.

MY JEWELRY TARNISHED RATHER QUICKLY, ANY TIPS?

If you live in an area with a lot of humidity, jewelry tends to tarnish faster. When you’re not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom.

CAN I SWIM/SHOWER IN MY JEWELRY?

We recommend that you never wear your CMD jewelry in chlorine, the ocean, or in the shower.

CAN I SLEEP IN MY JEWELRY?

We do not recommend that you sleep in your CMD jewelry. However, if you find it comfortable to sleep in it, do so at your own discretion.