Ordering

All online orders will ship within 2-8 business days to all 50 states and internationally. We use USPS Priority Insured Mail and your package will arrive in 2-4 days upon shipment. If you live internationally, your order will take longer to arrive. Please see DO YOU SHIP INTERNATIONALLY? for more information. You will also receive an email when your order ships so you can track your shipment.

Yes. When checking out, there will be an option for expedited shipping service for an additional fee of $25. This method is guaranteed to ship within 2 business days to all 50 states (excluding Hawaii, Alaska and Puerto Rico). We use USPS Priority Express Insured Mail which will arrive in 1-2 days upon shipment. Please note: we are unable to ship on holidays or days that the post office is closed. 

We use USPS Priority Insured Mail for our FREE SHIPPING service. All orders over $100 are eligible for free shipping. Any order over $250 will require a signature.

Yes, all online orders are insured by USPS. Please make sure that your order is shipping to a secure location. Once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

Yes, international orders ship via USPS Priority or First Class Mail. Most international orders arrive within 2 weeks once the package ships but can take up to 3 weeks. Please note that we cannot guarantee a specific delivery date.

Most international orders include tracking information though is not updated as regularly as USPS domestic shipments. There is no guarantee that tracking information will remain up-to-date as the package travels to your destination.

Yes. Customs and import duties vary from country to country and are the buyer's responsibility.

Once the order is received, we will start processing your order right away. Please call The Showroom during our regular shop hours to make any changes. If you let us know ASAP, we will do our best to accommodate your request.

Please send us a note in our contact form or give us a call at The Showroom ASAP. You will receive an email or a call back to confirm the change. This shouldn’t be a problem if we are notified immediately.

When checking out, please be sure to let us know it’s a gift, and that you'd like your order gift wrapped at check out. In addition, if you’d like us to handwrite a sweet message to the recipient, you can include that in the notes at checkout. Consider it done!

Yes! You can purchase a gift card here. We are happy to mail it to the recipient in a gift box with wrapping paper and our signature wire bow. Be sure to check yes to gift wrap when checking out. If this gift card is for you, we agree that you’re worth it!

Yes!

Yes. We offer in store pick-up where you can pick up your package. Please allow  1-5 business days for us to prepare your order. Once we have your order ready for pick up, we will contact you via email. Please note that our shop is open Tuesday-Saturday from 11am-7pm PST. To get exact location information, click here.

No. If you would like a particular piece, please contact your local store to see if they have it in stock. Should they not have the piece in stock, your store can either order it from us directly or you can place your order on our website. Please allow 2-4 weeks when ordering it directly through the store.

We use United State Postal Service and use both Priority and Express Insured Mail.

Hopefully! Please refer to our Retailers page. Please note, our retailers page is not comprehensive so if you don’t see a store in your area, please send a note through our ‘suggest us’ to your favorite store and also let us know by sending us an email through our contact form.

Our customers are our best brand ambassadors! Please be sure to suggest us to your favorite store and also let us know by sending us an email through our contact form. We love starting new partnerships when they are a good fit for everyone. We thank you, in advance, for your awesome suggestions!

Sometimes. But, the only way to really know is to get on The List. Pro tip: sometimes we host secret sales through our Instagram stories and posts and also our Facebook posts and newsletter. Be sure to get on The List to stay in the know! ;)

We just started offering payment plans through Afterpay. All you have to do is sign up via Afterpay and purchase your jewelry through four installments, interest free. Please remember to pay your installments on time to avoid high interest rates.

We ask for all repairs to be paid in full before we start working on your piece. We will ensure the repair is completed in a timely manner. 

Please expect 4-6 weeks for your Special Occasion Band. However, if you absolutely need it by a specific date, we will always do our best to accommodate you. Please note that during busy times of year, it is more challenging to work within smaller windows of time. 

Sometimes we know you might need your Special Occasion Bands on the fly.

It may not be possible for us to make your ring by a specified date, especially when it’s less than four weeks in advance! If we are unable to make you rings in time, we are more than happy to send you sterling silver “loner rings” that you can return when you receive your finished rings. This is a special service that we provide to ensure that you have something to wear on your big day. We’ll also include a return shipment label when we ship your rings to you. If you are picking up in our shop, you can return the silver rings when picking up your finished pieces. 

Please allow 1-3 weeks to complete orders. We strive to make your piece as quickly as possible because we are just as excited as you to see the finished piece.

Please give us a call and we’re happy to check for you. Should we have the piece in stock, we’ll ask to take payment over the phone and then we’ll set it aside and you can pick it up at your leisure. Please visit us during our regular shop hours.  

PRODUCT INFORMATION

Yes. All of our jewelry is hypoallergenic. If you are allergic to sterling silver or 14k gold, you might have a reaction. In all the years we’ve been making jewelry, we have had less than a handful of people react to our materials.

14k gold-filled jewelry has a thick layer of 14k gold that’s been pressure bonded to jeweler’s brass. Gold-filled shouldn’t be confused with gold-plated jewelry. The 14k gold layer on gold-fill jewelry is hardy, and makes for a stunning, hypoallergenic, and affordable alternative to solid, silver, or gold-plated jewelry. Read more about why I use this material in my designs here.

Great news - we can make any of our pieces with solid 14k gold in place of the 14k gold-fill. Please send us a note in our contact form and we’ll be happy to get you a price quote within 3-5 business days.

All CMD jewelry is designed in San Francisco and handmade with love in our Upstate New York production studio.

Here at CMD, we are attracted to the value and the above-ground origins of lab-created diamonds. With the high standard in quality, lab-created diamonds are identical to natural diamonds by every measure–right down to the molecules. They have the exact same chemical composition, unsurpassed strength and beautiful optical qualities. 

Yes! We work with a local engraver and are more than happy to put a special message or initials on your jewelry. When placing the order, please let us know the exact message and any specifics and we’ll get you a price quote. The engraving fees usually range from $75-$150, depending on the length of the message. 

Currently, we only work with lab-created diamonds that we have purchased from a certified vendor.

At this time, we do not offer this service. If you would like some recommendations of local San Francisco jewelers that offer this service, send us a note through the contact form.

If you are looking for something non-traditional and understated, we do have some rings available that could be for an engagement. However, we don’t currently have any traditional solitaire designs in our collection. Be sure to get on The List to be informed when we expand our Special Occasion Band Collection.

Depending on your existing piece, there is a possibility we can have it melted down and then have raw materials made for the new design. Please send us a message through the contact form.

While I love to do custom projects, it’s really important to me to keep every piece in line with the brand’s aesthetic. If you love my work and style, let’s definitely talk! Please send us a message through the contact form.

Yes! We handcraft each and every one of our pieces in our Upstate New York production studio.

SIZING

Yes! Please contact us and let us know. We will send you a return mailing label so you can get the ring back to us. Please be sure to keep the ring unworn and in the original packaging. Once we receive the return, we are more than happy to send you the size of your choice. Should you need help deciding what size, you can always text us a photo of how the ring currently looks on your finger and hopefully we can make a good recommendation. Please note, we will send a complimentary return mailing label for one ring size exchange only. After the first exchange, the customer will be responsible for return shipping. 

If you are unsure, you can visit a local jewelry store and often they will size your finger as a complimentary service. Once you have your ring size, we recommend that you go up at least ½ a size when you’re ordering a stack ring set to accommodate the width of the ring. Alternately, if you are ordering an individual ring, these run true to size.

If you have purchased a ring from CMD and it’s already been worn, we can stretch your ring to be slightly larger (½ a size maximum), but we are unable to make your ring smaller. Because of the unique shapes of our rings, resizing takes away from the integrity and form of the ring. If you recently purchased a set or an individual ring, be sure to contact us so we can get you the right size. Please be sure to keep the ring unworn and in the original packaging. 

No. With our stack ring sets, you should size up. Most of our customers go a half size larger than their normal ring size. So, if you’re a size 7.0, you’ll likely be a size 7.5 in our stack sets.

Yes. Our bracelets come in Small, Medium and Large. Please contact us and let us know. We will send you a return mailing label so you can get the bracelet back to us. Please be sure to keep the bracelet unworn and in the original packaging. Once we receive the return, we are more than happy to send you the size of your choice. Please note, we will send a complimentary return mailing label for one ring size exchange only. After the first exchange, the customer will be responsible for return shipping.

Yes. Our interlocking bangle sets run a little smaller than our individual bangles. If you have extremely small hands and wrist, you are likely a size SMALL. If you have larger hands and wrist, you are likely a size LARGE. Most people fit into a size MEDIUM.

Cuffs come in one size that fit most people.If the cuff is way too big or way too small, please let us know and we’ll work to make one that fits you better. Please let us know through our contact form.

Yes! We would love to have you visit us during our regular business hours. If you are unable to shop during these hours, we can possibly make an appointment with you on a Monday if our schedule allows it. We are closed on Sundays. 

Unfortunately, our production studio is not currently open to the public. We are hoping to eventually move into a larger space where we can accommodate guests. Stay tuned by signing up for The List.

When a sizing kit is available, we would be more than happy to send you the kit before you decide on your size. Pro tip: be sure to go and get your finger sized before you order request a sizing kit. Each sizing kit contains three different sizes so if you are sized at a size 7, we will send you a 6.5, 7.0 and 7.5. Read more about our Sizing Kits here.

RETURNS & EXCHANGES

If you are, for any reason, unhappy with any item that you have purchased from Colleen Mauer Designs, you may return or exchange it to us within 14 days of receipt for a full refund or store credit toward a new piece. The piece must remain unworn and in the original packaging and show no signs of wear.

Once we receive your return, you will be notified via email by one of our team. Please allow 3-5 business days for your return to be processed at our shop. From there, please allow 7-12 business days for your bank to post the refund to your account. Your refund will be credited to the same credit card used to make the original purchase.

Products purchased through other CMD retailers must be returned or exchanged to the retailer and are subject to the retailer’s individual store policy.

The person who was gifted a piece may return or exchange it to us within 14 days of receipts for a full refund or store credit toward a new piece. The piece must remain unworn and in the original packaging and show no signs of wear.

Yes. To ease the stress of holiday shopping, any purchase made between November 16, 2019 and December 24, 2019 may be returned or exchanged by Sunday, January 12, 2020. The holiday return and exchange policy remains the same as our normal return and exchange policy. Please see WHAT IS YOUR RETURN & EXCHANGE POLICY?for more details.

All sample sale items are final. Please, no exceptions.

All custom pieces are final sales. Please, no exceptions. Of course, we want you to be happy with your purchase so please contact us.